Privacy Policy

1. Information we collect

• Account information: your name, email address, authentication identifiers and profile photo. Email sign-in credentials are handled by our authentication service.
• Profile and contact information: your bio, city and phone number if you choose to provide them.
• Marketplace activity: listing photos and descriptions, posted needs, offers, Blessing requests, messages, saved items, completed deals, ratings and reviews.
• Location: the city or locality you select, search queries for places and, when you grant browser permission, device coordinates used for nearby results and matching preferences.
• Technical information: information involved in delivering and securing the service, such as IP addresses, browser and device information, session activity, error logs and security events.
• Support information: what you send us in support requests, reports or ambassador applications.

2. Google sign-in

If you choose Google sign-in, we receive basic account information such as your name, email address, profile picture and Google account identifier to create or authenticate your Swapadda account. Google handles your Google password; Swapadda does not receive it. Our sign-in does not request access to your Gmail messages, Google Drive files or contacts.

You can review or revoke Swapadda’s access in your Google Account’s third-party connections settings. Revoking Google access does not itself delete your Swapadda account or existing marketplace content; contact us separately to request deletion.

3. How we use information

We use information to create and secure accounts, publish listings and needs, show nearby results, support conversations and offers, record completed deals, display reviews and community reputation, send relevant notifications and account emails, respond to support requests, investigate abuse and improve service reliability. Where applicable law requires a legal basis, we rely on providing the service you request, legitimate interests in safety and reliability, consent for optional processing, or legal obligations.

4. What other people can see

Your public profile, displayed name, avatar, city, listings, listing photos, posted needs, public reviews and community reputation may be visible to visitors and search engines. Uploaded listing images and avatars have public URLs. Do not upload identity documents, private addresses or other sensitive information in public content.

Conversations and offer details are shared with the relevant participants rather than published as public listings. Information you share in a chat can be copied by its recipient. Your account email and profile phone number are not intended as public profile fields; sharing them in public content makes them visible to others.

5. Service providers and other disclosures

We use service providers for hosting, authentication, storage, email delivery, location search and AI-assisted listing features. These include Lovable Cloud, Google for Google sign-in and AI processing, and OpenStreetMap’s Nominatim service for place searches. Providers receive information needed to deliver the relevant feature. Their services may process information outside your country, subject to applicable data-protection requirements.

AI-assisted listing descriptions and image descriptions may send your listing photos and related text to an AI service for processing. Avoid including sensitive personal information in these images or text. We may also disclose information when required by law or when necessary to investigate fraud, protect people or enforce our marketplace rules.

6. Cookies and device storage

We use cookies or similar browser storage for authentication, session security, saved preferences and location settings. The installed web app may cache website resources for loading and offline use. You can clear cookies, site storage and cached data through your browser settings, but doing so may sign you out or reset preferences. Location permission can be changed in your browser or device settings.

7. Notifications and external links

We send account and marketplace messages related to your activity. Where available, you can manage notification preferences or use unsubscribe links for optional emails. Essential security and account messages may still be sent. Links to WhatsApp, Google and social networks take you to services with their own privacy policies; information you share there is also handled by those services.

8. Retention and security

We retain information for as long as needed to operate your account and marketplace activity, resolve disputes, prevent abuse or meet legal requirements. Retention depends on the type of information and purpose; we do not promise a single retention period for all records. Some records or backup copies may need to be retained after a deletion request.

We use authentication, access controls and other safeguards to protect information. No online service is completely secure. Keep your credentials private and report suspected unauthorized account access promptly.

9. Your choices and privacy rights

You can update profile details in your account, manage your listings and change browser permissions. Depending on applicable law, you may request access to, correction of, a copy of or deletion of your personal information, withdraw consent or object to certain processing. To request account deletion or exercise these rights, use the privacy contact below. We may ask you to verify account ownership before acting and explain any information we must retain. You may also complain to the relevant data-protection authority where that right applies.

10. Children

Swapadda is not directed at children under 18. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and take appropriate action.

11. Changes to this policy

We may update this policy as the service or legal requirements change. The date above identifies the latest version. Where required, we will provide notice of material changes.

12. Privacy contact

For privacy questions, account deletion or personal-information requests, contact Swapadda through our existing WhatsApp support channel: +91 99877 57055. Please do not send passwords, verification codes or identity documents in your initial message.

Also see our Terms & Conditions and Community Guidelines.